At Luxterzyshop, we aim to provide you with a seamless shopping experience, which includes efficient and reliable shipping services. Please review our shipping policy to understand how we process and deliver your orders.
1. Processing Time
- Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
- Customized Items: For customized or personalized items, additional processing time may be required. Please refer to the product page for specific details.
2. Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery time is 5-10 business days for domestic orders and 10-20 business days for international orders.
- Express Shipping: Estimated delivery time is 2-5 business days for domestic orders and 5-10 business days for international orders.
- Free Shipping: We offer free standard shipping on domestic orders over a certain amount (please check our website for the current free shipping threshold).
Note: Delivery times are estimated and may vary due to external factors such as weather conditions, customs processing, and local postal service delays.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight of your order and the destination.
- Free standard shipping is available on domestic orders over a specified amount (please refer to our website for details).
4. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
- If you do not receive a tracking number or have trouble tracking your order, please contact our customer support team at [email protected].
5. Shipping Restrictions
- We currently ship to most countries worldwide. However, there may be some restrictions on certain products for specific destinations. If we are unable to ship to your location, we will notify you promptly.
- Please note that customers are responsible for any customs fees, duties, or taxes that may apply to international shipments.
6. Address Changes
- If you need to change the shipping address for your order, please contact us immediately at [email protected] or call us at +84 867652492. We can update your shipping information as long as your order has not yet been shipped.
- Once an order has been shipped, we are unable to change the shipping address.
7. Lost or Damaged Packages
- Luxterzyshop is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost in transit, please contact us, and we will assist you in filing a claim with the shipping carrier.
- If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide photos of the damaged item(s) and packaging, and we will work with you to resolve the issue.
8. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer support team:
- Email: [email protected]
- Phone: +84 867652492
Thank you for choosing Luxterzyshop! We appreciate your business and are committed to providing you with the best possible service.