At Luxterzyshop, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, you can return it to us for a refund or exchange. Please read our return policy carefully to understand how returns are handled.
1. Eligibility for Returns
- Return Period: You can return any eligible item within 30 days from the date of delivery.
- Condition of Items: Items must be returned in their original condition—unworn, unwashed, unaltered, and with all tags attached.
- Packaging: Items should be returned in their original packaging. Please include the original receipt or proof of purchase.
- Non-Returnable Items: The following items cannot be returned:
- Customized or personalized items
- Items marked as final sale
- Undergarments, swimwear, and earrings for hygiene reasons
2. How to Initiate a Return
- Step 1: Contact our customer service team at [email protected] or call us at +84 867652492. Please provide your order number and the reason for the return.
- Step 2: Once your return request is approved, we will send you a return authorization and instructions on how to send the item back to us.
- Step 3: Pack the item securely and ship it to the provided return address using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or we made an error in your order.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Luxterzyshop Responsibility: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
4. Processing Your Return
- Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
- If your return is approved, we will process your refund or exchange within 5-7 business days. The refund will be issued to your original method of payment.
- Please note that original shipping charges are non-refundable.
5. Exchanges
- If you would like to exchange an item for a different size or color, please indicate this when initiating your return. Exchanges are subject to stock availability.
- For faster processing, we recommend placing a new order for the desired item and returning the original item for a refund.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at +84 867652492. We will work with you to resolve the issue as quickly as possible.
7. Contact Us
If you have any questions about our return policy or need assistance with your return, please don’t hesitate to contact our customer support team at [email protected] or call us at +84 867652492.
Thank you for shopping with Luxterzyshop! We appreciate your business and are here to help with any concerns you may have.