At Luxterzyshop, we are committed to providing quality products and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
- Return Period: To be eligible for a refund, you must request a return within 30 days of receiving your order.
- Condition of Items: Items must be unused, unwashed, and in the same condition that you received them, with all tags attached and in the original packaging.
- Non-Refundable Items: Customized, personalized items, and items marked as final sale are not eligible for refunds.
2. How to Request a Refund
- Step 1: Contact our customer service team at [email protected] or call us at +84 867652492 to initiate a return. Please provide your order number and reason for the return.
- Step 2: Once your return request is approved, we will provide you with a return shipping address and instructions.
- Step 3: Ship the item back to us using a trackable shipping service. You will be responsible for the cost of return shipping unless the item is defective or we made an error in your order.
3. Processing Refunds
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 5-7 business days.
- Please note that shipping costs are non-refundable.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [[email protected]](mailto
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [[email protected] with
6. Contact Us
If you have any questions about our refund policy, please don’t hesitate to get in touch with our customer support team at [[email protected] or
Thank you