Refund Policy

At Luxterzyshop, we are committed to providing quality products and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

  • Return Period: To be eligible for a refund, you must request a return within 30 days of receiving your order.
  • Condition of Items: Items must be unused, unwashed, and in the same condition that you received them, with all tags attached and in the original packaging.
  • Non-Refundable Items: Customized, personalized items, and items marked as final sale are not eligible for refunds.

2. How to Request a Refund

  • Step 1: Contact our customer service team at [email protected] or call us at +84 867652492 to initiate a return. Please provide your order number and reason for the return.
  • Step 2: Once your return request is approved, we will provide you with a return shipping address and instructions.
  • Step 3: Ship the item back to us using a trackable shipping service. You will be responsible for the cost of return shipping unless the item is defective or we made an error in your order.

3. Processing Refunds

  • Once we receive your returned item and inspect it, we will notify you of the status of your refund.
  • If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 5-7 business days.
  • Please note that shipping costs are non-refundable.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [[email protected]](mailto

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [[email protected] with

6. Contact Us

If you have any questions about our refund policy, please don’t hesitate to get in touch with our customer support team at [[email protected] or

Thank you

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