At Luxterzyshop, we understand that sometimes plans change, and you may need to cancel your order. We strive to make the cancellation process as simple and straightforward as possible.
1. Order Cancellation
- Before Shipment: You can cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team at [email protected] or call us at +84 867652492 with your order number. We will process your cancellation request and issue a full refund to your original payment method.
- After Shipment: If your order has already been shipped, unfortunately, we are unable to cancel it. However, you can return the items once you receive them by following our Return Policy.
2. Custom or Personalized Orders
Custom or personalized items cannot be canceled once the order is confirmed, as these products are made specifically for you. Please ensure all details are correct before placing your order.
3. Refunds
Refunds for canceled orders will be processed within 5-7 business days after the cancellation is confirmed. The refund will be issued to the original payment method used during purchase.
4. How to Cancel Your Order
- Email: Send us an email at [email protected] with your order details and reason for cancellation.
- Phone: Call us at +84 867652492 and provide your order number along with the reason for cancellation.
5. Contact Us
If you have any questions or need assistance with your cancellation, please don’t hesitate to contact our customer support team. We’re here to help!
Thank you for shopping with Luxterzyshop!